At King's Roast Beef Cambridge, we strive to provide our customers with the best quality food and service. We understand that sometimes things don’t go as planned, and we want to ensure that you are satisfied with your experience. Below are the details regarding our Return and Refund Policy.
1. Eligibility for Returns
We accept returns or exchanges for any food items that have been delivered incorrectly or if the item you ordered is damaged or spoiled. However, we do not accept returns or exchanges for food products once they have been opened or consumed.
2. Refund Process
Refunds will only be issued for eligible returns as mentioned above. The refund will be processed to your original payment method within 7 business days. We will notify you once your refund has been issued.
3. Conditions for Refund
To be eligible for a refund, you must contact us within 24 hours of receiving the wrong or damaged item. Kindly provide your order number, photos of the incorrect or damaged items, and a brief explanation of the issue when contacting us.
4. Non-Refundable Items
Please note that we do not provide refunds for the following:
5. How to Request a Refund or Return
To initiate a return or refund request, please reach out to our customer service team via email or call us at (617) 714-3169. We will assist you in processing your return as quickly as possible.
6. Refund Approval and Timeline
Once your return request is reviewed, we will approve or deny your request based on the eligibility criteria mentioned above. If approved, your refund will be issued within 7 business days. Please be patient, as processing times may vary depending on the payment provider.
7. Shipping Costs
Shipping charges are non-refundable, and the customer will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged products).
8. Contact Us for Assistance
If you have any questions or concerns about our Return and Refund Policy, feel free to reach out to us: